FAQ's

How long will my order take to arrive?

We will dispatch all orders within 28 days of order but most orders will be dispatched well before that time.
We keep lenses up to a 6.00 Sphere and a 2.00 Cyl in stock with 1.5 and 1.6 index, with standard coatings.
If lenses are not in stock then customer will be contacted with an estimated dispatch date.


What delivery method do you use?

All orders are sent by An Post (Irish postal service)


How much is postage?

All postage is free to addresses in Ireland and the UK. For all other orders we charge a delivery fee.


Which payment methods do you accept?

We accept all major credit or debit cards.
All payments are secure, and done through Sage Pay.
If you're struggling to order online then we can take payment over the phone.


How do I get my prescription?

If you've had an eye test within the last 2 years (1 year for contact lens check-ups or if you're over 70), then you can request a copy of your prescription from your local optometrist. If it's been more than 2 years then you'll need to book another eye test, and request the prescription while you're there.


What if I'm having problems interpreting my prescription?

Our useful example of a generic prescription should help you work out which numbers need to be entered where. If you are still having problems you can email us your prescription or give us a call, and we will talk you through it.


What will my lenses be made from?

All our lenses are plastic (CR39) which is standard these days. Glass lenses are now only used for special cases in optics and we do not supply them online.


What if my frames don't fit?

Modern frames and sunglasses are designed to be adjusted to fit the majority different face/head shapes. If yours are too tight, loose or not sitting straight, any local optometrist will be able to adjust them for you (normally free of charge).


Can I return my glasses if I don't like them?

Yes, we have a 14-day returns policy.


Do you supply glasses/sunglasses for children?

Unfortunately we do not supply children’s glasses or sunglasses.


Do my glasses come with a case and cloth?

 Yes, all our glasses come with the matching case and cloth for that brand, and also our own Specs.ie cloths.